Support for VoIPLine Telecom Customers

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Self Service Portal:
Configure your PBX, order phone numbers and equipment

An account with the same phone number or email address already exists. If you would like to create a new account with your same details please contact our support team on 0800 864 754 or +64 9222 1000.

First Name

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Phone number

Email address

agree to the Master Service Agreement

Need Help?
Feel free to call us on 0800 864 754 or chat to us online

Safe & Secure

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Or get help with

Hosted PBX

SIP Trunking

Microsoft Teams

Billing Portal

Number Porting

Customer Updates

Security and Compliance

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Remote Support

Remote support can be provided free of charge during business hours for issues related to VoIPline Telecom equipment or general usage questions.

Our secure connection tool works on the following operating systems: Windows, macOS, Linux, Android and iOS.

Note: additional components may be required to be downloaded and installed to establish a successful connection.

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Business Hours Support

For non-urgent issues or orders, please email us. If you have an urgent issue we recommend you follow up with a phone call so that we will give it higher priority.

support@voipline.co.nz

0800 864 754 or +64 9222 1000

24/7

Emergency / Faults

For an outside of business hours emergency outages, please call our main support number and leave a message.
Responsible technician will be notified by SMS and will return your call as soon as possible.

0800 864 754 or +64 9222 1000

For non-urgent support please email support@voipline.co.nz and we will address your request on the following business day.