NZ Business PBX Phone Systems | Cloud, Hosted & Virtual PBX

Hosted PBX rates & plans

PAYG
Starter

^$8^.95

per user/per month

Subscription breakdown

NZ local phone number

$ 1.00

User licence

$ 4.30

Device licence

$ 3.65

Call plan subscription

$ 0.00

ADVANCED PBX FEATURES

$ 0.00

$8.95

Call rates

Inbound calls

Unlimited*

New Zealand & AU local & national

2¢ /min

New Zealand & AU mobile

8¢ /min

New Zealand 0800

Free

Other destinations

Included
Value

^$18^.95

per user/per month

Subscription breakdown

NZ local phone number

$ 1.00

User licence

$ 4.30

Device licence

$ 3.65

Call plan subscription

$ 10.00

ADVANCED PBX FEATURES

$ 0.00

$18.95

Call rates

Includes up to $10 of NZ and AU call value, up to 667 min to landlines or 200 min to mobiles

Excess call rates

Inbound calls

Unlimited*

New Zealand & AU local & national

1.5¢ /min

New Zealand & AU mobile

5¢ /min

New Zealand 0800

Free

Other destinations

Optional extras

Webphone Included with the device licence

A phone in your browser.
Calls, phonebook, queue management and more from the comfort of the browser tab.

3^rd Party Integrations

^$4^.20

per user / per month

Connect your phone system to CRM, service management or any other web application. Through the use of APIs, your phone system is an active part of an effective business ecosystem.

Call Recording Storage

Keep call recordings in your personalised cloud storage. Flexibility to customise which calls to store and for how long. Easily search for recordings by multiple parameters. Links to the recordings are also available via webhooks. Call recording to email functionality is included at no extra cost.

Prices in NZD ex GST

Hosted PBX

Features & Benefits
of our platform

Designed with ease of use in mind, PBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While billing portal allows you to order phone numbers and licences and get it instantly activated. You are now in true control of your business communications.

Call recording storage

CRM integrations

Connect Webphone to CRMs such as HubSpot, Zendesk, Zoho, etc. and get information from CRM directly during calls or in your contact list and call history.

Webphone

App for making and receiving calls with many additional features for advanced telephony. Available in a browser and on any desktop system: Windows, macOS and Linux. Queue management, CRM integrations, quick caller ID change and more.

Web callback

With web callback, your website visitors can contact you via a special widget with ease. The visitor only needs to enter a phone number and click 'Call me' and the system will immediately dial this number using a call plan selected in the PBX. Once a visitor answers a call, it will be routed to the next object in the call flow: User, Queue, Ring group or any other.

REST APIs

REST API is designed for integration with various third-party software packages like CRMs, Ticketing systems, etc..
This will allow third party applications to query our cloud PBX and Billing systems for various type of information.

Webhooks

Webhooks will allow you to configure your hosted PBX to send call event notifications to third party applications. This will allow you to integrate with almost any CRM on the market and enable features like caller contact details pop up, click to call and a whole lot more of cutting-edge features.

Real-time call monitoring

Call monitoring allows you to listen and discreetly speak to your agents in a real-time call. By monitoring calls, supervisors can improve the agents' performance, offering training and supervising their calls to guarantee the best customer experience support.

Call queue wallboard

A call queue wallboard enables you to monitor the status of your call queues in real time. See how many callers are waiting in your call queues, how many agents are on calls, average wait time for each queue, number of missed and answered calls. Your agents will be provided with live information about call loads and will allow them to adjust their time spent on call. Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues.

Queue call-back

Unlike call queue – this feature allows callers to be added to the list with each caller automatically dialled when a User becomes available. Saving waiting time for your callers.

Microsoft 365 – Teams Integration

Allow your Microsoft Teams user the ability to make and receive calls using Direct Routing. Integrate with the PBX for advanced functionality and access unlimited calling plans.

Global phone book

Centralised management of phone book directories. Create global and/or personal phone books, centrally hosted and accessible on various devices. Manage phone book entries via web portal and combine it with your local device phone book.

Phone auto provisioning

Supporting all Yealink IP handsets. Simply select your phone model in the cloud PBX graphical web portal, specify phone MAC address and your phone will pick its configuration up automatically. No more manual configuration hassle.

Call pickup groups

This feature will allow you to configure a group of devices that can pick up inbound calls from each other. If you are in a situation when an inbound call is destined for your colleague who is away from their desk, you can press a predefined key to pick up their call from your device.

Call parking

Place calls in parking lots and allow users to access via a predefined button on their phone. Let the inbound callers listen to advertisement music while they wait and set the time limit and failover destination in case call is not picked up.

DTMF prefix

Allow callers the ability to enter a number of digits that are displayed on the agent’s screen. This is useful for asking for account numbers, order numbers and more.

Secure voice

Enable an extra layer of security to your VoIP calls with SRTP. Your voice will be encrypted within our network which will prevent intruders sniffing your calls.

Video calls

H.264 supported. Place or receive video calls using latest in the video transmission technology.

Custom dial plans

Create and assign custom dial plans to the Users to restrict international dialling.

Reporting

Extract simple and advanced calling metrics for your team and company. See how many missed calls you have had, your most productive users and also a range of call queue statistics.

Inbound number

Instantly order and activate your phone numbers from almost anywhere in the world. Port in existing numbers. Connect your inbound numbers to the PBX and utilise all features to handle your inbound calls. Each number can handle multiple simultaneous inbound calls.

Simultaneous ring

Enable simultaneous ringing from your users to multiple endpoints, SIP devices, Microsoft Teams and external numbers. Take advantage of call confirm for calls diverted to external destinations, to stop the diverted call going to an external voicemail.

Voicemail

Configure your company or personal voicemail to be sent to email or be played back on your physical device. Upload or record your own greeting from the web portal or directly from your device.

Time conditions

Route calls based on time, day, month, year. Create complex patterns combining various time conditions. Configure how calls are handled after hours, during weekends for example.

Ring group

A ring group is a feature that will allow you to assign a set of users or devices that ring simultaneously or in a hunt mode, one after another. The common practice for this feature is for a department such as sales or support, where you want inbound calls to ring on all staff associated to these departments.

Call recording

Have your call recordings sent to email addresses of your choice once the inbound or outbound call has terminated. Every recording emailed will include caller ID, time of the call, user ID and custom subject field. Connect to your CRM to be automatically added to client profiles or store within a custom recording’s mailbox for compliance for years to come.

Announcement

Is a recording you can use anywhere in the call flow. System will play the recording you upload to the caller and will continue to process the call-flow. Could be used if you need to tell something to the caller after some event in the call flow.

Voice menu

An automated attendant can be used to prompt the callers to a range of interactive options which directs to the appropriate department. Press 1 for support, 2 for sales or 3 for accounts. You can create multi-level IVRs using our call-flow block diagram.

Queue

When you are unable to pick up a call immediately the call can be placed in a queue with your customised music on hold. Users can answer the calls when they become available. Configure a range of metrics for timeout clauses, exit codes, periodic announcements and wrap up times.

Conference

Configure virtual conference rooms with unlimited number of participants to collaborate via a voice call. Connect your dial-in number with a PIN for security to organise a dial-in conference. Alternatively call each participant and transfer to a conference room using internal number. Record the conference and add join and exit notifications.

Caller ID prefix

The caller ID prefix will prepend a custom text to the inbound caller ID. This can help you to identify how the call was processed. For example, if the call went via IVR menu and the caller selected 1 for sales, you can prepend the text ‘sales’ as a caller ID prefix.

Caller ID routing

Route inbound calls to specific destinations based on their caller ID. As an example, send calls inbound from a specific location to the local office or branch.

Internal number

Add a short internal number to your call flow for your users to transfer or call internally.

PIN code

Add a PIN code to your inbound call flow for security for applications such as conference rooms, DISA and also to stop callers accessing certain users or groups. As an example, add a PIN code to a ring group for premium support.

Blocklist

Add your problem callers to a blocklist that will automatically terminate inbound calls. A good example of this feature would be to add the caller ID’s of your problem callers so that they get a busy tone every time they attempt to dial your number.

Fax to email

Answer inbound fax calls and convert to a PDF and send to an email address of your choice.

Dial tone access

Dial a number from outside your phone system, enter a PIN and dial as if you are inside the office. Often used to make internal calls using lower call rates available.

Email notification

Send out email notifications when the feature is utilised from within the call flow. When an inbound call is missed send an email to the departmental manager to notify. Or send an email to your on-call users when an out of hours request is logged.

Call diversion

Divert calls to external numbers of your choice. Most commonly used to divert to mobile numbers outside of business hours or after-hours answering services.

SIP Trunk

Integrate with third party platforms, connect to your onsite PBX to make and receive calls. Route calls between onsite and hosted PBX. Connect Microsoft Teams via Direct routing.

Call flow control

Configure manual override using a feature code that can be dialled from any handset to change how your inbound calls are handled. Common use could be a night switch.

Custom caller ID

You can assign the Caller ID of your choice to any User within the system. You can set the same caller ID for multiple users or use a unique caller ID for each user.

Set caller ID

Replace original caller ID in the inbound call to the caller ID of your choice. Can be used during call diversion to identify the call.

Music on hold

Allow your inbound calls the option to listen to music when they are waiting in queues or placed on hold. Whether this is your own advertisement music or a bespoke royalty free selection.

Presence

Configure busy lamp fields for your users to highlight who is on a call, available or busy. Pick the ringing call up of the other user from your phone.

View all Features & Benefits

Statistical Call Reports

Inbound Call Reports

You can select date range and generate report about all inbound calls going to your business.

You will see statistics about how many calls were answered or missed, where those calls were coming from by caller ID. You can also save generated report as PDF or CSV for further analysis.

Outbound Call Reports

You can select date range and generate report about all calls made by your business.

You will see statistics about how many calls were made, how many were answered, busy or no answer. Destination prefixes (e.g. calls to 643 – Christchurch or 649 - Auckland etc); You can also save generated report as PDF or CVS for further analysis.

Daily Call Distribution

Daily call distribution that shows you statistics about the number of inbound and outbound calls made on each day for the reporting period. Information includes busy and no answer calls statistic, so that you can analyze the busy time periods and identify peak days for your business.

Hour of Day Call Distribution

Hour of day call distribution shows the number of inbound and outbound calls made on each hour for the selected date period so that you can analyze the busiest time of day for your business, see when you’ve shortage of staff to handle calls and when it is a quiet time of the day.

Monthly Call Volume

Monthly call distribution that shows you statistics about the number of inbound and outbound calls made on each month for the reporting period. Information includes busy and no answer calls statistic, so that you can analyze the busy time periods and identify peak months for your business.

Hosted PBX

Frequently asked questions

What is and how does hosted PBX work?

PBX stands for Private Branch Exchange and is a telephony system which allows communication internally within the company or externally with the outside world.

Classic PBX uses copper lines which are limited in capabilities by today's standards and also you become location dependent. Hosted PBX is a next generation of telephony system: effectively it's a set of software and hardware which is hosted in the cloud (data centre) and uses VoIP protocol to transit voice over the Internet.

Since Hosted PBX needs only the Internet to operate, a company becomes location independent and can move or open new offices without any delay. Also, as hosted PBX is based on software, it has great possibilities unseen before like hundreds of simultaneous calls only to one central number, smart routing of queues, call recording, performance reports, integration with third-party systems and so on with more features to come as software evolves pretty fast.
Is it possible to use chat, video or conference calls with hosted PBX?

Such features are called unified communications. Those can be chat, video calls, screen sharing sessions, conference calls, emails, sending files to each other and using various devices to communicate. With hosted PBX, you will be able to use part of the unified communication tools like video calls, conference calls and email notifications. You can also look at our Microsoft Teams integration option to allow additional unified communication channels like chat, screen sharing, file transfer and more.
Can I use my active phone number with hosted PBX?

Yes, sure. You don’t have to buy a new phone number and lose your active number when switching to a new hosted PBX provider. Almost all New Zealand telephone numbers can be seamlessly ported into our system and be used without any restrictions. Also, any New Zealand number that we provide or that was ported into our service can be ported out to another provider as long as that provider is willing to take on the number.
Can I use my landline phone with hosted PBX?

Your older handset can be used with hosted PBX via a special device called ATA (Analog telephone adapter). Adapter will convert analog signals sent by your phone into IP traffic that can be transmitted over the Internet. However, we recommend using modern VoIP phones like Yealink that support HD voice quality and allow you to use the full range of features of the Hosted PBX.
How fast Internet connection is needed for good Hosted PBX operation?

You only need a tiny amount of bandwidth (connection speed) in order to use hosted PBX effectively. Each channel (one call) requires only 80Kbps (0.08 Mbps), or using compressed codec even smaller – 0.03 Mbps. So even with 24 Mbps Internet speed it will be able to perform at least 300 simultaneous calls. However, quality of calls will highly depend on the reliability of your internet connection, so it does not have to be very fast but it must be reliable and stable.
What happens if my Internet goes down?

We have multiple solutions that can make sure you can continue to receive calls even when your Internet goes down. For example, you can have calls diverted to your mobile phone if you are offline, this way you can continue to receive calls without any Internet connection.
How does hosted PBX quality compare to traditional phone lines?

Traditional phone lines are using G.711 codec, while hosted PBX can support codecs up to G.722. The difference between them is that G.722 uses a wider speech bandwidth of 50–7000 Hz compared to 300–3400 Hz of G.711 which allows to achieve HD quality of calls.
My business relies on phones being available at all times. Can you guarantee that my phones will always work?

We guarantee 99.9% SLA backed uptime on all our systems. All parts of the hosted PBX are fully redundant, meaning that there is no single point of failure. We use an independent monitoring company called hyperspin.com to monitor our server uptime. Visit our system uptime page.

Let's talk

Talk to VoIPLine Telecom about Hosted PBX

We also offer the following services to cover your most demanding requirements

0800 numbers

Visit 0800 page

A professional image
does not have be expensive.
Get your toll free number today!

International inbound
phone numbers

Connect phone numbers from over 50 countries around the world. Make it easier for your overseas customers to reach you.

Voice Artist

Impress your clients with
professionally recorded greetings.

Number Porting

Number porting supported.
Keep your existing phone number
wherever you go.

Get your FREE account
today and try it
for yourself

Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping thesame number.
We support number porting from all New Zealand carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your free trial

Local and Non-GEO Number Porting

Simple porting (any carrier)

Porting from any carrier$10.00 p/number

Resubmission fees:
Rejection fees $10.00 p/number

Non-GEO number porting (any carrier)

Porting from any carrier$22.00 p/number

Resubmission fees:
Rejection fees $22.00 p/number

Note: You can bring your current local or non-geographical number to VoIPLine. You should be aware that when a number is ported any associated service(s) with the number could be disconnected. We recommend you check with your current service provider if you are unsure of the effect porting will have on any service(s) you still need. Once the porting is complete, we recommend you get in touch with your previous service provider to ensure that you will no longer be billed for any of the services that you previously used.
If you have any linked numbers associated with the number you wish to port then please contact your current provider and inquire about the detachment of those from your number or a cancellation. You can however also port the additional lines over to us if that is necessary. Please note that the porting process will be rejected if you try to port a number that is still linked to another number that is not being ported, which will also cause delays.
If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply.
Prices in NZD ex GST;

0800 Number Porting

Porting to VoIPLine from another carrier$10.00

Porting out from VoIPLine to another carrierFree

Resubmission fees:
0800 rejection $10.00 p/number

Note: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply. Information about available monthly hosting plans is published here.
Prices in NZD ex GST;

Porting of Overseas Numbers

We support number porting in many other countries, including Australia. For pricing information for porting of overseas number, please email support@voipline.co.nz, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas Numbers

Porting to VoIPLine from another carrier (per number) Varies

Porting out from VoIPLine to another carrier (per number) $4.00

Rejection/cancellation fee (per number) Varies

Resubmission fee Varies

We support number porting in many other countries. For pricing information for porting of overseas numbers, please email support@voipline.co.nz, and specify the number you would like to port, the origination country and the current service provider. We will then provide detailed information for porting procedures for the selected country.

Details: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply. Porting of Overseas Nmbers

Number porting

Frequently asked questions

What is required from me to port a number to VoIPline?

Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
How long does it take to port a number(s) to VoIPline?

Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: geographic, toll-free or mobile — toll-free and mobile are much faster than geographic numbers due to peculiarity of telecommunication systems.

Overall, average porting time for toll-free and mobile numbers is up to 3 business days, up to two weeks for a single geographic number and up to 4 weeks for a number range.
Is there any outage for the number work during the porting?

No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.
Why a rejection can happen?

A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.

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Hosted PBX

Your business phone system in the cloud

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Self management portal

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Hosted PBX rates & plans

Optional extras