Hosted Call Centre Solutions | Free Trial

Inbound call campaigns

Support for 0800, GEO and Non-GEO numbers with unlimited inbound channels

Multi-level IVR menus

Support of multi-level call queues

Queue wallboard - presenting live queue information

Unlimited call recording to email

Automated callback request feature

Advanced, feature rich cloud PBX functionality

Call listen and whisper functionality for agent training or quality control

Outbound call campaigns

Highly competitive call rates

User configurable caller IDs

User performance reporting

Unlimited call recording to email

CDR export functionality

Connect third-party dialer solutions via SIP trunk

Call listen and whisper functionality for agent training or quality control

Use our Hosted PBX or SIP Trunking service together with low call centre rates

Hosted PBX
Call Centre Edition
SIP Trunks
for Call Centres

Included Value

^$18^.95

per user/per month

Subscription breakdown

NZ local phone number

$ 1.00

User licence

$ 4.30

SIP or MS Teams device licence

$ 3.65

Call plan subscription

$ 10.00

ADVANCED PBX FEATURES

$ 0.00

$ 18.95

Call rates

Includes up to $10 of NZ and AU call value, up to 667 min to landlines or 200 min to mobiles

Excess call rates

Inbound calls

Unlimited*

New Zealand & AU local & national

1.5¢ /min

New Zealand & AU mobile

5¢ /min

New Zealand 0800

Free

Critical information summary

* Fair use policy applies to all call plans and services

All prices are in NZ dollars, excluding GST. Prices shown are 'per minute', AU and NZ calls are rated in one second increments and rounded up to three decimal places. No minimum call costs. Calls to other destinations are rated 'per minute'.

FREE: Activation
FREE: Advanced features

New Zealand service
infrastructure

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

SIP Line
Special

^$29^.95

per month

Call rates

Includes up to $29.00 of NZ and AU call value, up to 1933 minutes to landlines or 580 minutes to mobiles or a combination of those

Excess call rates

New Zealand & AU local & national

1.5¢ /min

New Zealand & AU mobile

5¢ /min

New Zealand 0800

Free

Purchased separately

Additional channel(s)

$0.95 per month

NZ local phone number

$1.00 per month

Critical information summary

Fair use policy applies to all call plans and services

FREE: Activation
FREE: Advanced features

New Zealand service
infrastructure

High call volumes?

We love competing! Give us a call, tell us your call volumes
and we will provide you with an unbeatable offer.

Designed with
ease of use in mind

Designed with ease of use in mind, mPBX allows you to have full control of complex call flow scenarios with easy to understand block diagram. While the billing portal allows you to order phone numbers and licences and get it instantly activated.

You are now in true control of your business communications.

Full feature set available

Advanced reporting including statistics about inbound and outbound calls per agent

Customisable outbound caller IDs

Use softphones or desk phones

Easily scalable — pay for what you use

Call recording

IVR Menus

Call queues

Location independent — agents can be anywhere in the world

Call listen and whisper functionality for agent training or quality control

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Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping thesame number.
We support number porting from all New Zealand carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your free trial

Local and Non-GEO Number Porting

Simple porting (any carrier)

Porting from any carrier$10.00 p/number

Resubmission fees:
Rejection fees $10.00 p/number

Non-GEO number porting (any carrier)

Porting from any carrier$22.00 p/number

Resubmission fees:
Rejection fees $22.00 p/number

Note: You can bring your current local or non-geographical number to VoIPLine. You should be aware that when a number is ported any associated service(s) with the number could be disconnected. We recommend you check with your current service provider if you are unsure of the effect porting will have on any service(s) you still need. Once the porting is complete, we recommend you get in touch with your previous service provider to ensure that you will no longer be billed for any of the services that you previously used.
If you have any linked numbers associated with the number you wish to port then please contact your current provider and inquire about the detachment of those from your number or a cancellation. You can however also port the additional lines over to us if that is necessary. Please note that the porting process will be rejected if you try to port a number that is still linked to another number that is not being ported, which will also cause delays.
If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply.
Prices in NZD ex GST;

0800 Number Porting

Porting to VoIPLine from another carrier$10.00

Porting out from VoIPLine to another carrierFree

Resubmission fees:
0800 rejection $10.00 p/number

Note: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply. Information about available monthly hosting plans is published here.
Prices in NZD ex GST;

Porting of Overseas Numbers

We support number porting in many other countries, including Australia. For pricing information for porting of overseas number, please email support@voipline.co.nz, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas Numbers

Porting to VoIPLine from another carrier (per number) Varies

Porting out from VoIPLine to another carrier (per number) $4.00

Rejection/cancellation fee (per number) Varies

Resubmission fee Varies

We support number porting in many other countries. For pricing information for porting of overseas numbers, please email support@voipline.co.nz, and specify the number you would like to port, the origination country and the current service provider. We will then provide detailed information for porting procedures for the selected country.

Details: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply. Porting of Overseas Nmbers

Number porting

Frequently asked questions

What is required from me to port a number to VoIPline?

Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
How long does it take to port a number(s) to VoIPline?

Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: geographic, toll-free or mobile — toll-free and mobile are much faster than geographic numbers due to peculiarity of telecommunication systems.

Overall, average porting time for toll-free and mobile numbers is up to 3 business days, up to two weeks for a single geographic number and up to 4 weeks for a number range.
Is there any outage for the number work during the porting?

No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.
Why a rejection can happen?

A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.

Let's talk

Call recording storage

Convenient cloud storage of call recordings

Call recording storage can be configured individually for each 'User' object in the PBX, as well as for each 'Call recording' and 'Conference' objects. For users, you can set whether all incoming or outgoing calls will be recorded, or only those when the user himself or herself wants to record a call or part of a call.

Call recordings can be conveniently searched by a variety of parameters: type of object or call, who or where the call was made, and in what time period. The recordings can be listened to or downloaded immediately. Among other things, if the user has the Webphone set up, he or she can listen to their own call recordings from the call history.

The pricing for cloud storage is configurable and can be changed at any time, and to avoid overpaying, you can set up automatic deletion of old recordings. In addition to cloud storage, you can also receive call recordings to email absolutely free of charge.

Call recording storage pricing

PAYG Pack

^$0^.00

per month

Subscription breakdown:

Included free minutes

Storage charges in excess of free minutes:

Per 1 minute

$0.0096

Value Pack

^$9^.56

per month

Cloud-hosted call centre solutions

Advanced reporting

Inbound call campaigns

Outbound call campaigns

Use our Hosted PBX or SIP Trunking service together with low call centre rates

High call volumes?

High call volumes?

Designed with
ease of use in mind

Reliability is our top priority. 99.9% SLA Guaranteed uptime

Call centres

Frequently asked questions

We also offer the following services to cover your most demanding requirements

0800 numbers

International inbound
phone numbers

Voice Artist

Number Porting

Signup for your 30-day free trial

Cloud-hosted call centre solutions

Advanced reporting

Inbound call campaigns

Outbound call campaigns

Use our Hosted PBX or SIP Trunking service together with low call centre rates

High call volumes?

High call volumes?

Designed with ease of use in mind

Reliability is our top priority. 99.9% SLA Guaranteed uptime

Call centres

Frequently asked questions

We also offer the following services to cover your most demanding requirements

0800 numbers

International inboundphone numbers

Voice Artist

Number Porting

Get your FREE account today and try it for yourself

Number Porting

Keep your existing number

Local and Non-GEO Number Porting

Simple porting (any carrier)

Non-GEO number porting (any carrier)

0800 Number Porting

Porting of Overseas Numbers

Porting of Overseas Numbers

Number porting

Frequently asked questions

Call recording storage

Convenient cloud storage of call recordings

Call recording storage pricing

Designed with
ease of use in mind

International inbound
phone numbers

Get your FREE account
today and try it
for yourself