In this article
Tall Emu CRM has a direct webhook integration with our PBX, which allows incoming or outgoing calls to appear in their 'Tall Emu CTI Client.' You can view information about the customer, including name and lifecycle stage, as well as open tickets, quotes, opportunities, sales, invoices, etc., with links to each of those items.
If you haven't purchased a User or Device License, and are unsure how to do so, please see Purchasing User & Device Licenses
How to activate the webhook integration
1. Contact Tall Emu support and ask for the DATABASE GUID.
2. Once you have your DATABASE GUID, go to: Integrations tab > Webhooks > create a new webhook endpoint.
3. In the URL field, insert the following address, replace {target DB GUID} with your Tall Emu DATABASE GUID:
https://tewebcti-live.azurewebsites.net/api/VoiplineEventListener?database={target DB GUID}
4. Next, activate the following webhook triggers and save.
- User inbound call
- User inbound call answered
- User inbound call completion
- User outbound call
- User outbound call answered
- User inbound call completion
5. Inside Tall Emu CRM, go to Admin > Integrations > find 'VoIPline'
- Activate the integration and add extensions.
- In the extension information fields, add the PBX User information: device name, User internal number and User name.
- Download the 'Tall Emu CTI Client' for Windows and log in using the Tall Emu username and password.
- In the' Tall Emu CTI Client' you will have features such as click-to-call, as well as a pop-up on incoming calls with caller information.
More information on how to configure this integration in the Tall Emu CRM can be found here: https://help.tallemucrm.com/general-help/setup-guides/crm-integrations/voipline/
