New Zealand Business VoIP Service Provider

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An account with the same phone number or email address already exists. If you would like to create a new account with your same details please contact our support team on 0800 864 754 or +64 9222 1000.

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Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping thesame number.
We support number porting from all New Zealand carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your free trial

or

Local and Non-GEO Number Porting

Simple porting (any carrier)

Porting from any carrier$10.00 p/number

Resubmission fees:
Rejection fees $10.00 p/number

Non-GEO number porting (any carrier)

Porting from any carrier$22.00 p/number

Resubmission fees:
Rejection fees $22.00 p/number

Note: You can bring your current local or non-geographical number to VoIPLine. You should be aware that when a number is ported any associated service(s) with the number could be disconnected. We recommend you check with your current service provider if you are unsure of the effect porting will have on any service(s) you still need. Once the porting is complete, we recommend you get in touch with your previous service provider to ensure that you will no longer be billed for any of the services that you previously used.
If you have any linked numbers associated with the number you wish to port then please contact your current provider and inquire about the detachment of those from your number or a cancellation. You can however also port the additional lines over to us if that is necessary. Please note that the porting process will be rejected if you try to port a number that is still linked to another number that is not being ported, which will also cause delays.
If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply.
Prices in NZD ex GST;

0800 Number Porting

Porting to VoIPLine from another carrier$10.00

Porting out from VoIPLine to another carrierFree

Resubmission fees:
0800 rejection $10.00 p/number

Note: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply. Information about available monthly hosting plans is published here.
Prices in NZD ex GST;

Porting of Overseas Numbers

We support number porting in many other countries, including Australia. For pricing information for porting of overseas number, please email support@voipline.co.nz, specify the number you would like to port, origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas Numbers

Porting to VoIPLine from another carrier (per number) Varies

Porting out from VoIPLine to another carrier (per number) $4.00

Rejection/cancellation fee (per number) Varies

Resubmission fee Varies

We support number porting in many other countries. For pricing information for porting of overseas numbers, please email support@voipline.co.nz, and specify the number you would like to port, the origination country and the current service provider. We will then provide detailed information for porting procedures for the selected country.

Details: If incorrect information is supplied on the porting application and your porting is rejected, resubmission fee(s) will apply. Porting of Overseas Nmbers

Number porting

Frequently asked questions

What is required from me to port a number to VoIPline?

Everything is quite simple. All you need is to submit an application in customer portal: fill data in fields, e.g. name of the former provider (losing carrier), your account number there and which numbers you want to port to VoIPline. Also, you will need to attach a recent invoice from the losing carrier in any convenient format: image or PDF — it will prove that you actually possess a number(s). That's all, the rest of the work will be done by our porting team.
How long does it take to port a number(s) to VoIPline?

Our porting team works every business day and operates all porting applications they get on the same day but there are some factors that affect the porting speed.

First, it's required to get a response from the losing carrier: the faster he responds, the faster the porting will be. Also, it depends on the type of the number: geographic, toll-free or mobile — toll-free and mobile are much faster than geographic numbers due to peculiarity of telecommunication systems.

Overall, average porting time for toll-free and mobile numbers is up to 3 business days, up to two weeks for a single geographic number and up to 4 weeks for a number range.
Is there any outage for the number work during the porting?

No, there's no outage during the porting process. Before the actual port of the number to VoIPline Telecom the number will continue to work with the previous provider. The cutover day usually happens at night to minimise the chance of any disconnections: you wake up and the number already works with a VoIPline Telecom.

Also, we allow you to add the porting number to your call flow before the cutover day. Configure it for required users, queues, call recordings and so on. Once the porting happens, the number will start working the way you configured it before — it's very convenient.
Why a rejection can happen?

A porting rejection most often happens because of inattention. It is very important to provide all details correctly, without typos and so on. When we will pass the porting information to the losing carrier, he can reject it because of the typo in the account number or phone number. Even though our porting team checks the provided invoice with the data in the application, it's still recommended to double check all details before submissions. This way you can not only reduce time porting but also save money.